CONTACT
Contact
Bug reports, feature requests, and questions about advertising or privacy are all welcome. One person reads and answers everything, so a reply may take a few days, but every message is read.
01
Send anything to [email protected], in English or Korean. Replies usually go out within a few working days; it can take a little longer when there is a backlog.
02
What to include in a bug report
With the following details the problem can usually be reproduced straight away, which makes the answer faster.
- Device and operating systemFor example: a Windows 11 laptop, macOS 15, an Android 15 phone.
- Browser and versionFor example: Chrome 140, Edge 140, Safari 19. The version is under "About" in the browser's settings.
- What you did and what happenedThe order you pressed things, what you expected, and what you saw instead. A screenshot helps.
- A settings linkPaste the address produced by the Copy settings link button below the timer, and the same configuration can be reproduced immediately.
- ExtensionsMention any ad-blocking or privacy extensions. Some of them prevent the PiP window from opening.
03
Feature requests
The most useful request describes the situation and what got in the way. "When I do X, Y does not work, so I ended up doing Z" leads to better features than "please add a button for Y". Not every suggestion can be built, but you will get a reply saying whether it will be and why.
04
Advertising and partnerships
Advertising on PipTim is served through Google AdSense. Direct advertising or partnership proposals can go to the same address, with one condition: nothing that covers the timer or tracks users.
05
Privacy questions
PipTim has no sign-up and stores no settings on a server. What the advertising and analytics providers process is set out in the privacy policy. Questions about the policy, or a concern that a child's information has been collected, can be sent to the same email address and will be looked into.