TROUBLESHOOTING
When the PiP timer will not work
Picture-in-Picture and sound both depend on browser and operating system permissions. Working down this list from the top resolves most cases.
01
Nothing happens when I press the PiP button
- Check that you pressed the button yourself.
Browsers block a PiP window from opening without a direct user action.
- Try again in an up-to-date Chrome or Edge.
Interactive Document Picture-in-Picture is not supported in every browser.
- Check that the address is HTTPS.
Features like PiP and the service worker are only reliable on
https://piptim.com. - Turn browser extensions off briefly.
Ad blockers, popup blockers and privacy extensions sometimes prevent a new PiP window from being created.
02
I cannot hear the completion sound
- Check the PipTim settingOpen the gear icon and confirm that "Completion sound" is switched on.
- Check the site permissionIn the site settings next to the address bar, make sure sound and notifications are not blocked.
- Check the device volumeLook at tab mute, the operating system's do-not-disturb mode, and the media volume.
- Check background restrictionsMobile battery savers and browser memory-saving features can delay anything running in the background.
03
The time stopped, or disappeared after I closed the tab
While running, PipTim recalculates the remaining time from the scheduled end time, so it reflects real elapsed time even if you look at another tab or the screen refreshes slowly. Fully closing the browser or the tab, however, ends the environment the timer runs in.
Browsers are built to slow down work in tabs you cannot see. So while you are in another tab, the digits may not tick over exactly once a second. The moment you come back it recalculates, which means the display can look briefly out of step while the remaining time is still correct. The same calculation is why the timer does not drift after a device sleeps and wakes.
04
The PiP window is the wrong size or in the wrong place
- Move and resize it directlyThe PiP window behaves like any other window: drag it where you want and pull a corner to resize. It keeps whatever you choose until you close it.
- Try the other display styleChoosing the circular dial in settings opens the PiP window as a dial instead. The proportions differ, so pick whichever tucks into your corner better.
- Digital covers lessThe digital layout is shorter than the dial, so it hides less of what is behind it. For document work it gets in the way least.
05
A shared link opened with different settings
A settings link carries the timer mode and duration, the focus cycle numbers, the display style, the theme and the sound setting. Remaining time and running state are not carried. Whoever opens the link starts from a fresh timer.
Stopwatch links deliberately leave elapsed time out. If a value falls outside the allowed range, or the address was truncated somewhere in transit, the link's settings are ignored and the page opens with defaults. When that happens, rebuild the link with Copy settings link and send it again.
06
Still not working
Send your device, operating system, browser name and version, and what happened, to [email protected]. There is no need to include any personal information or passwords.